Ukraine: Running Towards Danger

27 March 2024

Ukraine: Running Towards Danger

Dan Kaine was on the ground in Ukraine 36 hours after the conflict began, making his way in the opposite direction to the thousands of people trying to leave. Why would he do that?

War correspondents and broadcast journalists, people working for NGOs or advising governments are among the many who head directly towards a crisis. But most can’t or won’t be allowed to go without insurance backed by some kind of extraction plan, should things go wrong.

That’s where Dan Kaine comes in. He is Managing Partner at Inherent Risks, who are what is known in the insurance industry as a ‘Risk Advisory and Crisis Response Firm’. Their role is to provide the risk assessments, intelligence, global provider networks and hands-on support that make it possible for brokers like Bellwood Prestbury to offer high-risk insurance.

For Dan and his team, who are all drawn from specialist military roles with extensive experience in challenging environments, that means heading into a war zone or conflict area before everyone else in order to build reliable networks on the ground.

Setting up a Command Centre within 12 hours

Dan explains. “I was in London when the tanks rolled across the border. I immediately got a flight to the nearest border region in Poland. Within 12 hours I had set-up a desk within a command centre at a hotel close to the border with Ukraine. Sharing the space with foreign embassies and international media agencies, I set about gathering intelligence from diplomats, journalists, military contacts and trusted civilian sources within Ukraine.

“Making the decision to deploy at the right time, and identifying the right location enabled me to very quickly build an excellent, high-level network. It also made it easier to secure a lift in a diplomatic car on my way to Lviv, and on to Kyiv, just as Russian forces were closing in on the capital.”

Dan and the Inherent Risks teams had three key roles to fulfil on the ground:

  1. Assess evacuation routes. Initially the focus in Ukraine was on evacuating insurance policyholders, and in addition, high net worth individuals’ families who were desperate to get out of the shifting and uncertain war zone. This included the family of an international footballer who would have been at great risk of being targeted, had Kyiv fallen.
  2. Set up reliable supply chains and logistics. Inherent Risks were tasked with getting medical supplies, food and resources paid for by various donors and NGOs into the country, at a time when everyone else was getting out. With borders blocked and the frontline of military activities changing daily, this was a complex challenge.
  3. Build a reliable intelligence picture. Insurance underwriters need to understand the risks presented by any particular activity in any specific region before they can issue policies. Inherent Risks are a trusted intelligence source for high-risk Accident, Health, Personal Accident and Kidnap and Ransom cover around the world. As the Ukraine war developed, insurance markets needed a full picture they could rely on to underwrite robust policies.

Dan says that all three of these tasks rolled out consecutively and informed one another.

“At the beginning, we quickly learnt that some people being evacuated didn’t trust Ukrainian interpreters if they had an accent from one of the predominantly Russian speaking areas. It might sound obvious written here but operating in a foreign language in the heat of things, that’s not easy to anticipate. Once we knew that we applied it across the supply chain too.

“We sourced vital medical equipment from Spain. Getting it into Kyiv and the eastern regions near the frontline meant building a trusted logistics network, including appropriate vehicles and people we could rely on. What we were effectively doing was reverse engineering evacuation routes at the same time.

“The safety of both these activities depends on understanding the real risks each day. So we developed a trusted intelligence network using a mix of government and military sources and authoritative civilians. We even used social media monitoring of Russian troops to understand where they actually were and to help build a reliable risk map, updated daily.

"We zoned the risks areas; red for active conflict; orange depicting a buffer zone; green (predominantly) conflict-free. That made it easier for our people to understand. We then put it up online at ukraineriskmap.com. The map is intelligence-led and updated daily and is being used by Lloyd’s Syndicates and other insurance markets to define policy risks.”

Risk mitigation at the heart of quality insurance cover

Dan explains that most evacuation or kidnap and ransom situations are avoidable if people are properly trained, prepared and informed. Inherent Risks therefore only supports insurance policies that include a pre-travel safety and intelligence brief from his team.

“In terms of Personal Accident, understanding where and what the risks are before you travel can hugely reduce the chance of inadvertently blundering into a situation you can’t control. Regular updates about where military activity is and the style and type of threat you might face is also essential.

“If you’re sending staff to dangerous places, it’s possible they may have lots of time on their hands. In Ukraine, vodka that costs less than hand gel, and bars with people targeting extortion or blackmail opportunities, can all come into play. Warning people about these potential dangers before they leave can help them to avoid accidents or to spot bad actors with criminal intentions.

“The data in Ukraine bears this out. Policies backed by our briefings have a far lower claims ratio than those issued by other providers without intelligence on the ground. Our strategies and tactics go much further than this. Risks are being mitigated today based on policy wording, triggers and exclusions we designed almost two-years ago. These exclusions are not there to trip people up, they are there to stop people taking unnecessary risks.

A cautionary tale

“There’s also a cautionary tale here. As a client purchasing insurance, you need to know whether there is an associated Assistance and Response Firm on the ground who is set up to get you out, or support kidnap negotiations should the worst happen. Not all of these high-risk policies actually have that in place. Some expect you to get yourself to the border before they provide assistance. Experts like Bellwood Prestbury understand this. Regular brokers may not. You may only find out when it all goes horribly wrong.

“It’s also worth remembering that high-risk is not just about conflict. From Afghanistan to Sudan and indeed Ukraine, whichever hotspot you visit, road traffic accidents will be by far the highest risk your people will face. So understanding how to take precautions with vehicle and driver selection for example, can be a lifesaver.”